Effective Date: 01/15/2024
Last Updated: 02/21/2026
Welcome to InstaReviewUs (“Company,” “we,” “our,” or “us”).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, dashboard, QR/NFC review system, and related services (collectively, the “Services”).
By using InstaReviewUs, you agree to the terms of this Privacy Policy.
1. Information We Collect
A. Information You Provide to Us
When you:
Create an account
Subscribe to a plan
Book a demo
Contact support
Submit feedback through our system
We may collect:
Name
Business name
Email address
Phone number
Billing information
Business location details
Login credentials
B. Customer Feedback Data
When customers scan a QR code or tap an NFC stand, we may collect:
Star rating selection
Written feedback
Optional contact information (if provided)
Date and time of submission
Device/browser metadata (non-sensitive)
This data is collected solely to operate the review funnel and provide reporting to the subscribing business.
C. Automatically Collected Information
When you visit our website or dashboard, we may collect:
IP address
Browser type
Device information
Pages visited
Usage data
Cookies and tracking technologies
2. How We Use Your Information
Provide and operate our Services
Route customer feedback appropriately (public vs private)
Process payments and subscriptions
Send service-related emails and notifications
Deliver SMS/email coupons (if enabled)
Improve system performance and analytics
Respond to support requests
Prevent fraud, abuse, or unauthorized access
We do not sell personal data.
3. How We Share Information
Service Providers
We may share data with third-party vendors such as:
Payment processors (e.g., Stripe)
Hosting providers
Email and SMS delivery services
Analytics platforms
Integration services (e.g., Zapier, Google APIs, Meta Pixel)
These providers only access data necessary to perform their services.
Legal Requirements
We may disclose information if required by law or in response to valid legal requests.
Business Transfers
If InstaReviewUs is acquired or merged, user data may be transferred as part of the transaction.
4. Data Retention
As long as your account remains active
As necessary to provide Services
As required for legal, tax, or compliance purposes
You may request deletion of your account data at any time by contacting us.
5. Cookies and Tracking Technologies
Improve user experience
Analyze traffic
Measure advertising effectiveness
Enable integrations such as Meta Pixel
You can control cookie settings through your browser.
6. SMS and Email Communications
Customers who provide contact information may receive transactional messages related to feedback or rewards.
Message frequency varies.
Standard messaging rates may apply.
Customers may opt out at any time by following instructions provided in the message.
We do not send promotional SMS without consent.
7. Data Security
We implement reasonable technical and organizational safeguards to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your jurisdiction, you may have rights to:
Our Services are not directed toward individuals under 13. We do not knowingly collect data from children.
10. Third-Party Links
Our platform may redirect users to third-party platforms such as Google, Yelp, or Facebook. We are not responsible for the privacy practices of those platforms.
11. International Users
If you access our Services from outside the United States, your information may be transferred and processed in the U.S.
12. California Privacy Rights (CCPA)
If you are a California resident, you may request:
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date. Continued use of our Services after changes means you accept the updated policy.